Helen’s Nails Spa Customer Policy
Location: 1236 Carmia Way, North Chesterfield, VA 23235
Contact: (804) 385-5389
Effective Date: March 05, 2025
At Helen’s Nails Spa, we are committed to providing exceptional nail care services in a welcoming and relaxing environment. To ensure a pleasant experience for all our valued customers and staff, we kindly ask you to review and adhere to the following policies:
Appointments & Cancellations
- Booking: We recommend scheduling appointments in advance to secure your preferred time. Walk-ins are welcome based on availability.
- Cancellation/No-Show: Please notify us at least 24 hours in advance if you need to cancel or reschedule. A no-show or last-minute cancellation may result in a fee of 50% of the service cost for future bookings.
- Late Arrivals: Arriving more than 15 minutes late may require rescheduling to accommodate other clients. We’ll do our best to fit you in, but full service cannot be guaranteed.
Service Guidelines
- Health & Safety: For your safety, please inform us of any allergies, medical conditions, or sensitivities (e.g., to products like acetone or gel polish) before your service begins. We are not responsible for reactions due to undisclosed conditions.
- Service Refusal: We reserve the right to refuse service to anyone who appears intoxicated, unwell, or disruptive to the spa environment.
- Children: For safety and relaxation, children under 12 must be accompanied by an adult and cannot be left unattended in the waiting area.
Payment & Pricing
- Payment Methods: We accept cash, credit/debit cards, and mobile payments. Checks are not accepted.
- Pricing: Prices are subject to change without notice. Additional fees may apply for intricate designs, repairs, or extra services not included in the base price.
- Tipping: Gratuity is not included in our pricing and is greatly appreciated for excellent service.
Refunds & Satisfaction
- Satisfaction Guarantee: Your happiness is our priority! We guarantee our services for 7 days. If you’re unsatisfied with your service or experience issues (e.g., chipping or lifting), please let us know within 7 days, and we’ll fix the specific nails or service rendered at no additional cost. This does not include redoing an entire set. Adjustments beyond 7 days or due to personal activities are subject to standard rates.
- Damage Policy: We’re not responsible for nail damage due to personal activities (e.g., excessive hand washing, manual labor) post-service. Repairs within 5 days of your appointment are complimentary for normal wear; otherwise, standard rates apply.
Spa Etiquette
- Cell Phones: Please keep phone use to a minimum and set devices to silent to maintain a peaceful atmosphere.
- Personal Belongings: Helen’s Nails Spa is not liable for lost or damaged personal items. Please keep valuables with you during your visit.
- Hygiene: We maintain strict sanitation standards. Customers are kindly asked to arrive with clean hands and feet to ensure the best service experience.
Liability Waiver
- Risk Acknowledgment: Nail services carry inherent risks (e.g., allergic reactions, minor cuts). By receiving services, you agree to assume these risks and release Helen’s Nails Spa, its staff, and affiliates from liability for unforeseen reactions or injuries, except in cases of gross negligence.
We appreciate your cooperation and understanding. Our goal is to make every visit to Helen’s Nails Spa a delightful escape. If you have questions about our policies, feel free to call us or speak with a staff member during your visit. Thank you for choosing us!
Helen’s Nails Spa Team
